Support

Support channels

Ask us and the rest of the Cavalry community for answers, share your thoughts or just listen to the conversation over at our Discord server.
Our GitLab repository is a good place to report an issue or submit a feature request. Your tickets can be linked to our internal ones for better tracking and quicker updates.
Get started or take a deeper dive into features via the tutorials on our YouTube channel.
Find out how each Element works in Cavalry along with some examples and demo scenes in our Documentation.
Email us via support@scenegroup.co for any billing and account enquiries or anything else.

FAQs

I'm having problems when adjusting Color values on Windows. Is this known?

We've been getting reports of crashes when adjusting color values on Windows using the pop up window.

One user (thanks!) has reported that removing a Huion tablet has stopped the crash.

We're actively looking into it but it may be that removing secondary/ tertiary displays will mean you can at least work crash free in the meantime. ūüėä

It's worth checking any drivers are up to date too.

I'm having problems resetting my password. What can I do?

If you're having issues resetting your password via account.scenegroup.co then it is most likely the password you are trying to use does not meet the requirements. They are:

  • 8 - 50 characters
  • One lowercase alpha
  • One uppercase alpha
  • One number
  • Once special character.

If you continue to have issues despite meeting these requirements, please contact us via support@scenegroup.co.

How can I access my account?

Visit https://account.scenegroup.co/

You can download the installers and reset your password. Professional users can also manage their payment details and subscription.

Do you plan to offer Linux support?

We're not there yet but we do plan to support Linux. We have some R&D still to do until we can get closer to any timeframes on it I'm afraid.